The NHS provides an enormous range of services to millions of people across the country. Without skilled and dedicated managers to lead and run it, it would not be able to do what it is here to do – treat and care for patients.

Hear from those now in an NHS management role:




Andrew Dawson wearing a suit
Tom Lappin at work

Andy joined the NHS after 20 years of regular service, and two years as a reserve prior to his regular career. He is now Deputy Head of Facilities at Imperial College Healthcare NHS Trust.

Tom served in the Armed Forces for 38 years after joining at 16 years old as a soldier within the Royal Signals. He decided the NHS was the employer of choice for him, as he still wanted to provide a service to the public.

Grace left the military in 2014 and set her sights on an NHS career. Although she initially struggled to be offered a role, since being given her initial chance, her NHS career has really taken off.




Steve Crisp
Tiffany Hemming
Palmer in uniform

Steve served in the Army for 37 years, joining as a soldier and his final post being Lieutenant Colonel at the Royal School of Artillery. He is now a Leadership & Management Development Manager at Northumbria Healthcare NHS Foundation Trust.

Tiffany joined the regular Army in 2000. Her last role was overseeing procurement of medical equipment and information systems for Defence. She now works in the executive team at St Helens and Knowsley Teaching Hospitals NHS Trust.

Palmer commissioned from the Royal Military Academy Sandhurst in 2006 and joined the Rifles on completion of his Officer training. With guidance from Step into Health, he secured a position as Assistant Director of Diagnostic and Clinical Support Services.




Gavin Jones
Ray in British Army uniform standing next to an NHS banner.
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Gavin served for 24 years in the Royal Logistics Corps, his last role was as a Brigade Ordnance Warrant Officer and now works as Head of Transformation at King’s Interventional Facilities Management LLP.

Ray served as a Warrant Officer Class One in the Royal Electrical and Mechanical Engineers. He now works as Assistant Director of People and OD.

Dan was a Major (SO2) in the Army and is now the Implementation Manager for the Veterans High Intensity Mental Health Service at Leeds & York Partnership NHS Trust.

For more information on a career in NHS management, visit the health careers website.